Refund policy

Returns & Refund Policy

Last Updated: July 02, 2026

Store: Oversized .CO
Thank you for shopping at Oversized .CO, your go-to store for oversized streetwear, cargo pants, baggy jeans, hoodies & unisex casual fits. We aim to deliver satisfying shopping experiences, and we offer clear return & refund rules for all orders.

1. Return Eligibility & Time Window

You may submit a return/exchange request within 30 calendar days after delivery date.

Requests submitted beyond this 30-day window will not be accepted.
To qualify for return, items must meet all below standards:
  • Unworn, unwashed, free of stains, scratches, odor or damage from customer use
  • All original brand tags, labels and packaging intact & attached
  • No signs of wear, alterations, ironing or DIY modification
  • Accompanied by your original order number & purchase receipt

2. Non-Returnable Items (No Refund / Exchange)

The following products cannot be returned for hygiene, sale rules or custom production reasons:
  1. All Final Sale / clearance discounted items
  2. Underwear, swimwear & intimate apparel
  3. Custom printed, personalized limited drop items
  4. Gift cards & store credit balances
  5. Items damaged after customer’s receipt (worn, washed, stained, torn by buyer)

3. Damaged, Defective or Wrong Items (Our Mistake)

If you receive defective, damaged, missing or incorrect goods from us:
  1. Contact our support email within 7 days after delivery
  2. Attach clear photos of product flaws, packaging & shipping box + your order ID
  3. We will send a prepaid return label, and cover all return shipping fees
  4. Choose between full refund to original payment or free replacement of the same item

4. Customer-Initiated Returns (Size Issue / Not Satisfied)

If you return items due to personal preference, improper size or style mismatch:
  • You are responsible for all return shipping fees
  • Original outbound shipping charges are non-refundable
  • After we receive & inspect returned goods, we provide 3 options:
    1. Full refund to your original payment account (5–10 business days processing)
    2. Exchange for different size / color of the same style (pay return shipping yourself)
    3. Store credit (valid forever, extra 5% bonus credit for this choice)

5. How To Start A Return

Step 1: Email our customer service: support@oversized.co

Step 2: Fill in your order number, full name, return reason & item list

Step 3: Wait for our approval email within 24 hours, with return address & shipping guide

Step 4: Send package back, keep your shipping tracking number for reference

6. Refund Processing Timeline

Once our warehouse inspects & approves your returned package:
  • Credit card / PayPal refunds: 5–10 business days (depends on bank processing speed)
  • Store credit: Activated & sent to your registered email within 48 hours
  • We will send a confirmation email once refund is completed

7. International Order Notice

For overseas international orders:
  • Import duties, customs tax & cross-border return shipping fees are customer’s responsibility unless items are defective due to our production error
  • We do not refund customs clearance fees paid upon delivery

8. Contact Us

Support Email: support@oversized.co

We reply to all return inquiries within 24 working hours.